Describe the fault
Send the device model and symptoms. If there is a burning smell or liquid damage, stop using it and tell us.
Vacom Computing / Eastbourne
A faulty motherboard does not always mean replacing your computer. Our in-house electrical engineer specialises in component-level repairs, helping you explore a repair before committing to a new board or device.
Find the cause first
Similar symptoms can come from the charger, power supply, memory, storage or motherboard. We start with the symptoms and available checks rather than assuming the most expensive part has failed.
Tell us the make and model, whether the device shows any lights or sounds, and whether the problem followed a spill, power interruption or recent hardware change.
Make an informed decision
Our in-house electrical engineer can investigate and repair faults at component level, rather than treating every motherboard problem as a complete board replacement. The repair route depends on the fault, board condition and parts availability.
Specialist board work may need workshop time. We explain the diagnosis, repair options and costs before you decide, and keep you updated while the work is underway.
Your files matter too
Tell us before work begins if files on the computer are important or not backed up. Recovery depends on the storage condition and any encryption; we cannot promise access until the device has been assessed.
Read about data recovery and drive faultsWhat happens next
Send the device model and symptoms. If there is a burning smell or liquid damage, stop using it and tell us.
We diagnose the fault and our electrical engineer assesses whether component-level repair is appropriate. We explain any assessment charges in advance.
We discuss the proposed work, parts, costs and expected turnaround before proceeding. If repair is not viable, we explain the alternatives.
Before you book
Yes. Our in-house electrical engineer specialises in component-level board repairs. We assess the fault and board condition before recommending the work.
No. The charger, power supply and other parts can produce similar symptoms. Diagnosis helps avoid replacing the wrong component.
A visit can help establish the next step, but specialist board work may need workshop time. We agree the arrangements and keep you updated.
We need the make, model and fault details first. Parts availability and the work required affect the cost. An initial enquiry is not a fixed repair quote.
Not necessarily. Files may be on a separate drive, but storage damage and encryption can affect access. Let us know about important data before any repair work.
Let us help you plan the next step
Include your device model, symptoms and area. We will discuss the options and arrange an exact time if a visit is needed.